Distance Sales Contract

Seller: the member selling the lot. Their name or trade name, and for company sellers the tax identification number, MERSIS number, address and contact details, appear in the Seller details section on the lot page and the seller's shop, and on your order page.

Buyer: the member who wins the lot in the live round. Name and surname, delivery address and contact details are in the membership and order records.

Intermediary service provider: MüzayedeBox is not a party to this contract; it holds the payment in escrow and runs the delivery and dispute process.

The subject of the contract is the sale and delivery, at the hammer price, of the item identified on the order page by its lot number, title, catalogue record and photos.

The contract is formed when the hammer falls on the buyer's bid in the live round. A bid placed by the buyer is a firm offer; when the hammer falls it is deemed accepted by the seller.

The sale price is the hammer price; it is shown as the final price including VAT. Shipping is the seller's responsibility: the shipping cost is paid by the seller and not charged separately to the buyer. No premium or service fee is charged to the buyer. The total payable is also shown at the payment step.

The buyer pays by credit or debit card within 48 hours of the sale. Failure to pay on time counts as non-performance of the contract by the buyer; the order is cancelled and a violation is recorded under the User Agreement.

The amount paid is not transferred directly to the seller; it is held in escrow with a licensed payment institution until the delivery and inspection process is complete (Secure Payment).

Within 5 business days of the payment being placed in escrow, the seller carefully packs and ships the item and enters the tracking number on the Platform, or meets the buyer for hand delivery. The delivery period may in no case exceed 30 days from the formation of the contract.

With shipping, the item is sent to the delivery address given by the buyer; the risk of damage in transit remains with the seller until delivery. With hand delivery, the one-time code generated by the buyer is told to the seller and entered on the Platform by the seller; delivery is not complete until the code is entered.

After delivery, the buyer's inspection period is 10 days with shipping and 24 hours with hand delivery. Within this period the buyer may approve the item or open a dispute from the order page. When approval is given, or the period ends without a dispute, the price is transferred to the seller; when a dispute is opened, it is not transferred until a decision is made.

For purchases from a commercial seller: if the buyer is a consumer, they have the right to withdraw from the contract within 14 days of the day they receive the item, without giving any reason and without paying any penalty. Notice of withdrawal is given in writing from the order page or through our contact channels. When the right of withdrawal is exercised:

• The buyer returns the item to the seller within 10 days of the notice; the item must not have been used beyond ordinary inspection and must be in its original condition.
• Unless the seller states otherwise, return shipping is paid by the buyer.
• The amount paid is refunded to the card used for payment within 14 days of the withdrawal notice reaching us. Because the amount is in escrow, the refund is made directly from escrow.

The right of withdrawal cannot be exercised in the cases listed in Article 15 of the Regulation on Distance Contracts (e.g. items prepared specifically to the buyer's requests).

For purchases from a non-commercial individual seller: because the seller is not a seller within the meaning of consumer legislation, there is no right of withdrawal. The buyer's rights regarding defective goods are protected by the Turkish Code of Obligations and the Platform's dispute process.

If the item does not have the characteristics declared on the lot page, or has an undeclared flaw, the buyer opens a dispute within the inspection period. For purchases from a commercial seller, the buyer's optional rights under Article 11 of Law No. 6502 (withdrawal from the contract, price reduction, free repair, replacement) are reserved. Flaws clearly declared on the lot page are not defects.

For problems with an order, a dispute is first opened from the order page; MüzayedeBox decides based on the parties' information and documents. Within the monetary limits announced each year by the Ministry of Trade, the consumer may apply to the Consumer Arbitration Committee where they reside or where the transaction took place, and to the Consumer Court for disputes above that limit.

At the payment step, the buyer reads and approves this contract and the Pre-Information Form; the time of approval is recorded on the order. The contract text always remains available on the site and can be viewed from the order page. Changes apply only to later orders.