Contact

• General support: destek@muzayedebox.com — Questions about your account, bids and orders; personal data (KVKK) requests (answered within 30 days) and cultural property reports. Weekdays 09:00–18:00, average response time 1 business day.
• Seller applications: satici@muzayedebox.com — Application status, commission and payout questions.

If you have a problem with an order, open a dispute from the order's own page rather than sending an email. The moment a dispute is opened, the countdown for releasing the money to the seller stops — an email does not do that.

My orders →

If you believe you have seen an object on the platform that cannot be sold under Law No. 2863, use the Report link on the lot page; to report without signing in, write to destek@muzayedebox.com with the lot link. Reports are reviewed with priority; where necessary the lot is put under review or taken down. The identity of the person reporting is never shared with the seller.